---
title: Why Can't I Login with Microsoft Edge?
description: Microsoft Edge's tracking prevention is great for blocking unwanted cookies from malicious sites. However, the security imposed by the tracking prevention can sometimes prevent legitimate sites from s
---
[Skip to content](https://support.erinapp.com/migration/knowledge/microsoft-edge-login-issue-troubleshooting#main-content)
English
Show submenu for translations
[Contact us](https://support.erinapp.com/migration/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.erinapp.com/tickets-view?hsLang=en) [Sign in](https://support.erinapp.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fsupport.erinapp.com%2Fmigration%2Fknowledge%2Fmicrosoft-edge-login-issue-troubleshooting&hsLang=en)
![erinlogo.png\]](https://support.erinapp.com/hs-fs/hubfs/erinlogo.png?height=40&name=erinlogo.png)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [Contact us](https://support.erinapp.com/migration/knowledge/kb-tickets/new)
- [Customer portal](https://support.erinapp.com/tickets-view)
- [Sign in](https://support.erinapp.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fsupport.erinapp.com%2Fmigration%2Fknowledge%2Fmicrosoft-edge-login-issue-troubleshooting)
- Log in to ERIN
Log in to ERIN
How can we help you?
- There are no suggestions because the search field is empty.
1. [Support Center](https://support.erinapp.com/migration/knowledge?hsLang=en)
2. [Troubleshooting](https://support.erinapp.com/migration/knowledge/troubleshooting?hsLang=en)
3. [Set Up](https://support.erinapp.com/migration/knowledge/troubleshooting?hsLang=en#set-up)
- [FAQs](https://support.erinapp.com/migration/knowledge/faqs?hsLang=en#main-content)
- [Referral](https://support.erinapp.com/migration/knowledge/faqs?hsLang=en#referral)
- [Bonus](https://support.erinapp.com/migration/knowledge/faqs?hsLang=en#bonus)
- [Employee Features](https://support.erinapp.com/migration/knowledge/employee-features?hsLang=en#main-content)
- [Set Up](https://support.erinapp.com/migration/knowledge/employee-features?hsLang=en#set-up)
- [My Referrals](https://support.erinapp.com/migration/knowledge/employee-features?hsLang=en#my-referrals)
- [My Bonuses](https://support.erinapp.com/migration/knowledge/employee-features?hsLang=en#my-bonuses)
- [Admin Features](https://support.erinapp.com/migration/knowledge/admin-features?hsLang=en#main-content)
- [Referrals](https://support.erinapp.com/migration/knowledge/admin-features?hsLang=en#referrals)
- [Notifications](https://support.erinapp.com/migration/knowledge/admin-features?hsLang=en#notifications)
- [Reports](https://support.erinapp.com/migration/knowledge/admin-features?hsLang=en#reports)
- [Integrations](https://support.erinapp.com/migration/knowledge/integrations?hsLang=en)
- [Security & Compliance](https://support.erinapp.com/migration/knowledge/security-compliance?hsLang=en)
- [Troubleshooting](https://support.erinapp.com/migration/knowledge/troubleshooting?hsLang=en#main-content)
- [Set Up](https://support.erinapp.com/migration/knowledge/troubleshooting?hsLang=en#set-up)
- [Referral FAQs](https://support.erinapp.com/migration/knowledge/troubleshooting?hsLang=en#referral-faqs)
- [Bonus FAQs](https://support.erinapp.com/migration/knowledge/troubleshooting?hsLang=en#bonus-faqs)
- [Informational](https://support.erinapp.com/migration/knowledge/informational?hsLang=en#main-content)
- [My Referrals](https://support.erinapp.com/migration/knowledge/informational?hsLang=en#my-referrals)
- [My Bonuses](https://support.erinapp.com/migration/knowledge/informational?hsLang=en#my-bonuses)
- [Referrals](https://support.erinapp.com/migration/knowledge/informational?hsLang=en#referrals)
- [Bonus FAQs](https://support.erinapp.com/migration/knowledge/informational?hsLang=en#bonus-faqs)
- [Set Up](https://support.erinapp.com/migration/knowledge/informational?hsLang=en#set-up)
- [Steps to Follow](https://support.erinapp.com/migration/knowledge/steps-to-follow?hsLang=en#main-content)
- [My Referrals](https://support.erinapp.com/migration/knowledge/steps-to-follow?hsLang=en#my-referrals)
- [Set Up](https://support.erinapp.com/migration/knowledge/steps-to-follow?hsLang=en#set-up)
- [Bonus FAQs](https://support.erinapp.com/migration/knowledge/steps-to-follow?hsLang=en#bonus-faqs)
- [My Points](https://support.erinapp.com/migration/knowledge/steps-to-follow?hsLang=en#my-points)
- [Internal Mobility](https://support.erinapp.com/migration/knowledge/steps-to-follow?hsLang=en#internal-mobility)
# Why Can't I Login with Microsoft Edge?
Microsoft Edge's tracking prevention is great for blocking unwanted cookies from malicious sites. However, the security imposed by the tracking prevention can sometimes prevent legitimate sites from storing things like login tokens. If this happens when logging into ERIN, you may see an endless loading screen. To fix this issue:
- To the left of the URL bar, locate the lock icon
- Click on the lock, then locate the **Tracking prevention for this site **slider
- Disable the Tracking Prevention option for app.erinapp.com by clicking on the slider
- Once you've completed the steps above, refresh your page, and you should be able to access ERIN without any issues.
[](http://www.erinapp.com)
© 2026 ERIN Technologies, Inc. All Rights Reserved.
Copyright © 2026, ERIN Technologies Inc.